I wrestle with this question daily.  Not because I want to, but because I have to.  In my business, I deal in both helpful and hurtful scenarios regarding smartphones every single day.  In other words, I have an answer to the question at hand—but for now, I’ll keep that to myself.

Because, when I am given the opportunity to listen to an educated person, I will.  Whether I end up agreeing or not, is not the point. I never want to stop thinking.

Here is the question I asked David Alexander the assistant professor of marketing at the University of St. Thomas Opus School of Business:

Do you think smartphones are helping business owners to better serve customers, or are they causing customers to have higher expectations than what is reasonable?

Click here to read David Alexander’s response published in the Star Tribune.